The One Point has scooped both O2 Awards for Digital Excellence and Customer Excellence in the first O2s Direct Partners Excellence Awards.
The new O2 Direct Partner Excellence Awards see The One Point again on the National stage for getting the job done right.
The new awards indicate O2's unique approach. They reward a partner's overall capability to provide 'world-class' customer support and high digital knowledge and expertise instead of grouping them by their scale and size alone.
Martin Lauer, Managing Director of The One Point, said, "We have a very dedicated team here at The One Point. It is fantastic to be recognised for delivering customer service excellence again. Caring about our customers is central to everything we do here; we live and breathe service. Still, sometimes this can become undervalued in a commoditised technology world. It is great that our customers have spoken up for us. I would like to congratulate the entire team for their continued excellent work. We will be celebrating this award."
O2 Business head of partners Jason Phillips added: "Partners are now recognised not by their scale and size alone but also by their ability to focus relentlessly on the customer and be capable of diversification. Partners are now rewarded on customer experience, churn, value and digital product adoption. It is a recognition that the market has changed.
The One Point are an Exclusive O2 Direct Partner with a 5-year contract to deliver Business Services in the UK.