Improve your customer experience with call recording

Is it challenging to resolve customer disputes?

Do you operate in a regulated industry?

Are you looking for customer behaviour insights?

all calls are recorded

for quality and assurance purposes

Phone call recording systems

Call recording systems allow you to record telephone conversations for later playback and analyse whether the voice calls are incoming, outgoing, or conference calls.
Conversations then get saved to a secure storage medium such as a cloud storage solution or an off-site server with crucial features that include a fast search function for finding recordings for playback.

Benefits of recording phone calls.

In business, recording conversations using call recording systems may be extremely useful. There are types of firms that may benefit from call recording software. Companies in regulated industries (banking, insurance, healthcare, etc.) may require call recording by law to guarantee compliance.

Businesses in service sectors who wish to utilise recordings for monitoring and improving customers can benefit from reviewing customer calls. Or any company is looking to use call recordings for quality control or training.

Ensuring compliance
Be in line with industry regulations and laws.
Better customer service
Monitor, analyse and improve customer relations.
Improved staff training
Build a learning resource for new employees.
Analyse sales calls
Gain a better understanding of the sales process.
Investigate disputes
Get complete clarity of the facts.
General quality control
Monitor employee and department performance.

There are several sorts of firms that may benefit from call recording software. Companies in regulated industries (banking, insurance, healthcare, etc.) where the law requires call recording to guarantee compliance.

Businesses in service sectors wish to utilise recordings to monitor and improve customer care. Or any company is looking to use call recordings for quality control or training to improve their customer services.

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Frequently
Asked Questions

Can I record calls on my landline?

You can only record your landline if it is a business and you have the appropriate call recording hardware. There are a few ways to record phone conversations. However, the most common and effective method is to use a call recording software compatible with your VoIP telephone system. This communication between technology will allow you to store the recordings securely and access them easily.

There are many different types of call recording software available, so it is essential to choose one compatible with your VoIP system which offers the features you need. If you're considering using call recording for compliance purposes, choose GDPR compliant software.

How do I store my recorded calls safely?

Recorded calls can be stored on your computer or in the cloud and accessed via a web browser or dedicated call recording software. If you're using call recording for compliance purposes, choosing a GDPR compliant solution that offers secure storage is essential.

Reliable trust marks to look for include certification in ISO27001 Information Data Security System and Cyber Essentials Plus. The One Point holds both of these and two Microsoft Gold Level Partnerships for our secure cloud storage expertise.

Can I record calls on my mobile phone?

It is possible to record phone conversations on your mobile phone, and if you have the appropriate software installed, you can even record calls made over VoIP apps such as Microsoft Teams and Cisco WebEx.

Can call recording be automatic?

A good feature to look for in recording software is scheduling recordings in advance, so you don't have to remember to start the recording manually. So if your team often has called with clients at a specific time each day, you can set the software to automatically start recording those calls and save them for later review.

Who can access my recordings?

Your recordings are stored securely on our servers and only accessible by authorised personnel. We take data security and privacy seriously, so you can rest assured that your recordings are safe with us. However, if you are not using a VoIP phone system, you will need to use a hardware recorder connected to your telephone line.

Are there any laws that require me to record calls?

Each industry has its laws and regulations, so it is best to check with your local authorities. In many cases, the law requires you to inform the other party that the conversation is being recorded.