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RMM Software: What It Is and Why You Need It

As cybersecurity solutions improve to combat new kinds of malware, more difficult evasion methods, and more organised cybercrime operations, RMM software also evolves to meet the demand for simpler ways to manage hundreds of endpoints with one solution.

What is RMM?

RMM software is one of the most popular solutions for IT businesses that support small and medium-sized enterprises. RMM tools allow MSPs—also known as "Managed Service Providers" or MSPs—to remotely conduct a significant portion of their operations.

Robust monitoring & alerting
We'll spot and fix issues before you even realise they're there.
Fast, secure remote access
Lighting fast, secure access to your devices
Powerful patch management
Automate patch management across all your devices.

With a competent RMM, IT specialists working for an MSP do not have to go to a client's location to repair their computer or respond to any help requests. It also means that we do not need to regularly schedule physical visits to assess whether a customer's computers and networks are functioning well.

However, these technologies go beyond simply keeping equipment in good shape. They may also be used by managed service providers (MSPs) to keep track of the security of their customers' networks at once.
MSPs used to have to install antivirus software on each client machine and then run antivirus scans or remediation tools manually.

This time-consuming procedure might take up several days for an MSP servicing only a few clients with 100 computers each. Fortunately, many cybersecurity technologies now integrate directly with RMM solutions, allowing IT experts to execute. A modern RMM may be regarded as a toolkit for any successful MSP. It houses and gives direct access to the most essential tools required by today's IT professionals.

We will set up an RMM Solution for your company

Remote monitoring is essential for an effective managed IT Support package, for this reason, we offer free RMM. This means your company will benefit from Increased Efficiency, Improved Security and long term cost savings without the hassle of training team members to stay alert to IT hassles beyond the scope of their regular work.

With our robust RMM in place you can rely on us to keep an eye on your systems even when you're not there. We will be alerted to any issues that arise and can often fix them before they cause any disruption all in the background without any hassle at your end.

Ask the right questions

Businesses should consider how they want their RMM services provider to aid their company's long-term success before selecting one. Some pertinent questions to ask when evaluating an RMM solution are listed below.

Is this provider as concerned with security as we are?

Does this RMM adapt and scale well?

Does the provider provide proactive patching?

Is there a way to use the platform from mobile devices?

Is the provider working towards improving and keeping staff training top-notch?

Is the platform easy to use for my team?

Is there a way to use the platform from mobile devices?

Remember, an RMM solution must satisfy both of the following criteria: It must make managing your customers' endpoints easier, and it must support you as an MSP. An inconvenient and difficult to use solution will not set your team up for success.

Finding the proper tool isn't simple, and finding one that fits your business needs properly is a time-consuming process. But RMM solutions have been proven to be beneficial. Just make sure you're selecting one for your company's future, not simply now.

Remote monitoring and management is essential to digital transformation

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Asked Questions

What are the benefits of an RMM?

There are many benefits to using RMM software, including improved security, increased efficiency, and reduced costs. In addition, RMMs can automate many time-consuming tasks, such as patch management and network management.

Why switch to RMM when the old way has been working fine?

The traditional model of in house, ad hoc IT Support (sometimes known as break-fix) worked for a long time, but as networks became more complex, problems appeared. For example, an employee might accidentally delete an important file, causing hours of downtime while IT staff restored it from a backup. With an RMM in place, such problems can be quickly fixed remotely without taking the entire network offline.
In addition, RMMs can automate many time-consuming tasks, such as patch management and software updates, which frees up IT staff to focus on more critical tasks.

How much will it cost to switch to RMM?

The cost of switching to RMM will vary depending on the size and complexity of your network and the number of devices you need to manage. However, RMMs are generally more cost-effective than traditional in-house IT support models.

How long does it take to set up remote management software?

It will depend on the size and complexity of your network. However, most RMMs can be set up relatively quickly and easily. A core benefit of working with The One Point is that we can get you up and running correctly, promptly and efficiently without the concern of prolonged downtime.

How do I know if an RMM is right for my business?

RMM might be a good fit for your business if you are unhappy with the current state of your IT support. Other reasons could be that you're struggling to keep on top of patch management and software updates. In addition, if you are looking to save money on external IT support, an RMM solution can be a great way to do so.

An RMM is a great way to improve the efficiency of your IT staff and save money on IT support costs. However, it is crucial to choose the right RMM for your business. The One Point can help you discover the best RMM solution for your business.

What if I have a problem with my RMM?

Our RMM solution will enable our team to discover and fix problems in most cases. We will gather all of the information that we need. This means that we can fix the problem in many cases before you are even aware that there is one. And more importantly, before your business experiences any downtime.

How will I know if an RMM is working?

There are several ways to measure the success of your RMM implementation. One way is to track the number of support tickets opened and closed each month with your IT Support provider. Another way is to compare the hours your IT staff spends on tasks such as patch management and software updates before and after implementing an RMM.