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What is Centralised Reporting?

Centralised reporting collects data from call logs into one central location.

This allows network administrators to see activity and performance in one place, which can help identify problems and make changes to improve call quality.

Additionally, centralised reporting can be used to track trends over time.

Why do VoIP systems need centralised reporting?

VoIP systems need centralised reporting to efficiently manage and monitor calls. By collecting data from all call logs into one central location, network administrators can see activity and performance and identify and address any problems with call quality. Additionally, tracking trends over time with centralised reporting can help VoIP networks. Improve the overall performance, such as when new features or technologies are introduced and how well they are adopted.

Save Time

Makes it easier to identify and address call quality problems.

Track Trends

Make intelligent insights backed up by data.

Central Dashboard

See all data in one place.

Peace of Mind

Boosts confidence in the reliability of your VoIP system.

Accessible Data

Make it easier to identify problems and make changes.

Improve Systems

Empower your team to optimise.

What are the benefits of using an auto-attendant?

Centralised reporting gives businesses a clear, consolidated view of their data, making it easier to track performance, identify trends, and make informed decisions.

By bringing together insights from across departments into one accessible platform, it eliminates data silos, improves accuracy, and saves time spent on manual reporting.

Frequently Asked Questions

What is centralised reporting?

Centralised reporting collects data from call logs into one central location. This allows network administrators to see activity and performance in one place, which can help identify problems and make changes to improve call quality. Additionally, centralised reporting.

How can centralised reporting help track staff performance?

By tracking data from all call logs in one place, network administrators can see performance trends and identify any issues with call quality. Additionally, centralised reporting can help track staff performance over time to identify training or development needs.

By providing data on call volume, duration of each call and type, team managers can identify areas where staff may need additional training or development. Additionally, centralised reporting can help track staff productivity over time to identify trends or fluctuations that can help predict essential staff requirements.

How can centralised reporting help improve customer experience?

It is critical to record and analyse the cost and missed chances from dropped calls to help your organisation improve its customer service performance. A missed calls report provides a list of missed calls by extension.

An unreturned missed calls report will show you who hasn’t been reached within a specified period or between dates. This study is essential for discovering new revenue streams in your contact centre relationships, where you may be losing money.