Managed IT Support in Newcastle

Fixed price, unlimited and all inclusive. We safeguard your business with our fast and proactive IT Support and Security.

Book A FREE Consultation

We Offer IT Support And Managed Services For North East Businesses.

Enjoy award-winning IT Support for your business in Newcastle. We provide managed IT support services and training to ensure teams are operating at maximum efficiency.

Our Microsoft Gold Partner status is testament to our Office 365 expertise and disaster recovery services mean you can appreciate peace of mind.
‍
The One Point offers 24/7 monitoring and remote support but can also visit Newcastle businesses if the situation requires it. Our VoIP technology and further premium phone systems mean teams across the region are reliably connected, while our cybersecurity ensures they are protected.

Supporting Newcastle's Digital Future

Our Newcastle team delivers responsive, expert-led support that keeps your systems secure and efficient.

Unlimited Helpdesk

Take Control Of Your IT Support Spend

All the Helpdesk expertise you need for one fixed price.

"Helped us build a long-term technology strategy"

MD, Hugh Rice

"No request is too much hassle"

Managing Partner, Smailes Goldie Group

Site Visits Included

No Fuss From Us If You Need In-Person Support

We don’t charge extra if your problem requires a site visit.

The Importance Of Cyber Security

As a Microsoft Gold Certified Partner, The One Point demonstrates best-in-class proficiency and is dedicated to implementing Office 365 cloud solutions for businesses in Leeds and West Yorkshire.
‍
Unmatched strategy and support have allowed us to achieve and retain gold partnership across several competencies. Our certification proves that we meet Microsoft’s most stringent requirements for service excellence and technical expertise in Office 365, Microsoft Teams, Exchange One and SharePoint Online. We take pride in our award-winning support.
‍
As a top 1% Microsoft partner, our experts utilise their Office 365 knowledge to assist Leeds and West Yorkshire SMBs in optimising productivity, collaboration, and security. We also employ Microsoft technologies in our own operations to empathise with client needs. Our mission is to provide customers with peace of mind through deployment, adoption, and management of their cloud platforms.

Cybersecurity Experts

Don't be the easy payday cybercriminals are searching for.

Our help empowers your whole team with the knowledge to prevent cybercrime. Plus, our support if you still get targeted.

Explore

Remote Monitoring

Fixed and patched before issues become downtime.

We deploy software and run regular scans to ensure you're patched, secure and up to date.

Explore

North East Businesses Trust
The One Point

From city centre offices to enterprise hubs along the Tyne, we support businesses across Newcastle, Gateshead, Durham, Sunderland, and Northumberland. Our locally based engineers and service desk ensure quick response times, while our nationwide coverage allows us to support multi-site operations.

Why Choose Us In Newcastle?

As Microsoft Gold Partners We Can Help With Anything.

Bring to the table win-win survival strategies to ensure dotted proactive domination. At the end of the day, on going forward, anew normal that has evolved from the generation on streamlined.

Learn More

Microsoft Experts

Our expertise ensure that your business can fully leverage Microsoft technologies to enhance productivity and collaboration.

Access The Latest Technology

Our team stay up-to-date and industry leading with Microsoft technology and knowledge, ensuring you remain competitive in your sector.

Responsive Support

We have direct access to Microsoft, enabling us to resolve issues efficiently. Our direct line ensures any problems encountered are addressed promptly, minimises downtime and avoid further disruptions.

Recognition of Excellence

Achieving Gold Partner status gives you the confidence that we work to the highest standards of service excellence and technical expertise.

Businesses Across the UK Can Benefit From Our IT Support
Services.

Businesses across the UK can benefit from The One Point IT Support services. Our Business HQ is based in Hessle, Hull, with additional offices in Cleckheaton and Newcastle. Making us ideally positioned as the IT company of choice for businesses in Leeds, Sheffield, Huddersfield and Bradford.
‍
Learn more about about our IT Services in Hull and East Yorkshire, our IT Services in Leeds and West Yorkshire, and our IT Services in Newcastle and the North East.

Frequently Asked Questions

What should I look for in an IT support company?

Most Newcastle IT companies provide a range of services, including Help Desk support, remote support, and on-site support; however, many of our customers tell us that their IT support costs have spiralled out of control and had caused additional disruption with downtime. This means businesses are putting their technology spend into firefighting and not growth. This is why we consider our all-inclusive unlimited IT Support option the best option for businesses.

IT allows businesses to plan ahead and control their IT Spend. The One Point is not just another IT company providing IT support packages and IT services from a Tyne and Wear base. What makes us really stand out is our customer reputation for excellence.

Another great hallmark of a good company is accreditations and trust marks. The One Point has been awarded ISO27001, is a Microsoft Double Gold Partner and is certified with Cyber Essentials Plus accreditations. We are a company trusted by organisations such as the NHS, where we hold approved supplier status.

Can you help my business become cyber essentials certified?

The most successful businesses are protecting their sensitive data, especially when it comes to cyber-attacks. The Cyber Essentials certification process is designed to ensure that your business has crucial levels of protection in place.

We can help your business achieve Cyber Essentials certification. This will open you to new opportunities with companies that are only permitted to work with organisations with robust security due to their own industry regulations.

Your team will also benefit from learning to make the most of practices vital to staying safe in the office or off-site. This prevents mistakes that can lead to devastating ransomware attacks.

What does it mean to be a Microsoft Gold Partner?

A Microsoft Gold Partner is a company that has been certified by Microsoft as having superior expertise in delivering Microsoft solutions. To become a Gold Partner, companies must pass a series of rigorous tests on their technical competency and business practices. Additionally, Gold Partners must maintain high levels of customer satisfaction and loyalty. When you buy products and services from a Gold Partner, you can be assured that you are receiving quality expertise and support on the Microsoft technologies your company depends on.

In addition to being recognised as an industry leader in delivering successful business solutions on top of Microsoft technology, a Gold Partner must also have a long-term commitment to invest in training their employees.

What is better for a small business, managed IT Support or an in house team?

From our point-of-view, out of these two, managed IT Support is more suitable for a small business. The main reason is that it will help the SMB to focus on other important areas of their businesses without having to waste time on setting up and maintaining their IT infrastructure.
‍
The decision to outsource this task should be taken if you cannot find the right skillset in your organisation. This strategy also gives access to exclusive intelligent services and offerings plus saves time and money by using external resources with high-value skill sets. But remember never to choose an option just because it seems cheaper. Other significant factors include managing cybersecurity threats, etc.

At The One Point, we offer a team with experience and training in an extensive range of business types and commonly faced problems. So while an in-house team may be able to solve these trivial matters, our teams’ experience means we can do it faster. This means less downtime and, most importantly, higher cost saving for your business.