As an IT Support service provider and Multiple Microsoft Gold Partner, we offer businesses in Newcastle and surrounding areas a complete range of expert IT Support and Cyber Security solutions. We aim to keep your business running smoothly and your team productive without constant problems and unexpected downtime.
The One Point's all-inclusive IT support and security takes a proactive approach to problem-solving, and strives for a fast resolution when issues arise. Our team of highly trained and knowledgable Microsoft accredited experts will provide you with 24/7 monitoring and support, cyber attack prevention and full protection from data breaches.
Get started with an audit of your existing systems for an IT solution designed to work for you and help you meet your business objectives.
Cloud Storage
Included, at no extra charge
We take care of everything with our all-inclusive support. From advice to maintenance to data storage.
"Helped us build a long-term technology strategy"
MD, Hugh Rice
"No request is too much hassle"
Managing Partner, Smailes Goldie Group
IT Security Support Services
Don't be the easy payday cybercriminals are searching for
Our help empowers your whole team with the knowledge to prevent cybercrime. Small businesses in East Yorkshire are seen as quick wins for cybercriminals. We will support all businesses if they get targeted.
Remote Monitoring
Fixed and patched before issues become downtime
We deploy software and run regular scans so you know you are patched, secure and fully up to date.
Frequently
Asked Questions
What should I look for in an IT support company?
Most Newcastle IT companies provide a range of services, including Help Desk support, remote support, and on-site support; however, many of our customers tell us that their IT support costs have spiralled out of control and had caused additional disruption with downtime. This means businesses are putting their technology spend into firefighting and not growth. This is why we consider our all-inclusive unlimited IT Support option the best option for businesses.
IT allows businesses to plan ahead and control their IT Spend. The One Point is not just another IT company providing IT support packages and IT services from a Tyne and Wear base. What makes us really stand out is our customer reputation for excellence.
Another great hallmark of a good company is accreditations and trust marks. The One Point has been awarded ISO27001, is a Microsoft Double Gold Partner and is certified with Cyber Essentials Plus accreditations. We are a company trusted by organisations such as the NHS, where we hold approved supplier status.
What does it mean to be a Microsoft Gold Partner?
A Microsoft Gold Partner is a company that has been certified by Microsoft as having superior expertise in delivering Microsoft solutions. To become a Gold Partner, companies must pass a series of rigorous tests on their technical competency and business practices. Additionally, Gold Partners must maintain high levels of customer satisfaction and loyalty.
When you buy products and services from a Gold Partner, you can be assured that you're receiving expertise for the Microsoft technologies your company depends on.
In addition to being recognised as an industry leader in delivering successful business solutions on top of Microsoft technology, a Gold Partner must also have a long-term commitment to invest in training their employees.
Can you help my business become cyber essentials certified?
The most successful businesses are protecting their sensitive data, especially when it comes to cyber-attacks. The Cyber Essentials certification process is designed to ensure that your business has crucial levels of protection in place.
We can help your business achieve Cyber Essentials certification. This will open you to new opportunities with companies that are only permitted to work with organisations with robust security due to their own industry regulations.
Your team will also benefit from learning to make the most of practices vital to staying safe in the office or off-site. This prevents mistakes that can lead to devastating ransomware attacks.
What is better for an SMB, Managed IT Support or an in-house team?
We firmly believe our unlimited and all-inclusive managed IT Support is more suitable for a small business. The main reason is that it will help the SMB to focus on other essential areas of their businesses without having to waste time on setting up and maintaining their IT infrastructure.
Businesses currently face an environment of increased dependence on business communication technology as well as an increase in cybercrime threats.
With so much to manage, so much at stake, and so much complexity, most businesses find it challenging to meet the demands of maintaining effective IT Systems. This is why The One Point offers all-inclusive, fixed-cost and unlimited IT Support for today's business needs.
Managed IT gives your business access to exclusive intelligent services and offerings plus saves time and money by using external resources with high-value skill set. We offer a low average call time to a team with broad experience and training in an extensive range of business sectors and IT Support needs. Heping you manage your technology effectively for your business requirements. We are fully managed and highly flexible. This means less downtime and, most importantly, higher cost saving for your business.
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