Managed IT Support Services in Newcastle

Fixed price, unlimited and all inclusive.

Safeguard your businesses with our fast and proactive IT Support and Security.
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Microsoft accredited gold partner statusCyber essentials logothe one point it services are an NHS Approved Supplier
IT Support

We offer IT Support and managed services
for newcastle businesses.

Enjoy award-winning IT support for your business in Newcastle. We provide managed IT support services and training to ensure teams are operating at maximum efficiency.

Our Microsoft Gold Partner status is testament to our Office 365 expertise and disaster recovery services mean you can appreciate peace of mind.

The One Point offers 24/7 monitoring and remote support but can also visit Newcastle businesses if the situation requires it. Our VoIP technology and further premium phone systems mean teams across the region are reliably connected, while our cyber security ensures they are protected.

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fixed price all inclusive
Fixed Price and All Inclusive
fast friendly support
Fast, Friendly Support
higghly skilled engineers
Highly-Skilled Engineers
fully managed cyber attack prevention
Cyber Security Experts
Hull based company microsoft specialists
Microsoft Specialists
cyber security with free anti virus
Free Anti-Virus
cloud solutions included
Free Cloud Backups
the one point support package will secure your it network
Remote Monitoring
the one point it support with set up included
Tailored Provisioning
the one point it services include on site visits
Site Visits Included

Unlimited Helpdesk Support

The One Points service desk attended by team member

Take control over your IT systems spend

Unlimited Help Desk expertise at one fixed price coud mean significant savings.
Talk to our experts

Site Visits Included

The One Point vehical in front of The One Point Humber office

No fuss for our in-person support in Newcastle

Same great average fix time with no extra charge if your problem needs a site visit.
Get help when you need it

Cloud Storage

Included, at no extra charge
We take care of everything with our all-inclusive support. From advice to maintenance to data storage.
Five star service for Hull Businesses
"Helped us build a long-term technology strategy"

MD, Hugh Rice

The One Point: The IT Company Delighting customer in Hull
"No request is too much hassle"

Managing Partner, Smailes Goldie Group

Tailored Provisioning

offering it provisioning to Hull customers

Consistency across all your devices

We will get you set up and keep you updated every time your device needs updating so your team don't have to worry about it.

Microsoft Specialists

Microsoft Gold Partner Logo

As Microsoft Gold Partners we can help with anything.

IT Security Support Services

Don't be the easy payday cybercriminals are searching for
Our help empowers your whole team with the knowledge to prevent cybercrime. Small businesses in East Yorkshire are seen as quick wins for cybercriminals. We will support all businesses if they get targeted.

Remote Monitoring

Fixed and patched before issues become downtime

We deploy software and run regular scans so you know you are patched, secure and fully up to date.


As a Microsoft Gold Certified Partner, The One Point is committed to delivering Office 365 cloud solutions to Newcastle businesses.

Maintaining gold partnership for multiple competencies requires first-class strategy and planning. Our certification proves we meet Microsoft's highest standards for service quality and technical capability with Office 365, Microsoft Teams, Exchange Online, and SharePoint Online. We take pride in our award-winning support.

As a top 1% Microsoft partner, our consultants leverage deep Office 365 knowledge to help Newcastle SMBs maximise productivity, collaboration, and security. We utilise Microsoft tools in our own operations to empathise with client needs. Our goal is to exceed customer expectations with deployment, adoption, and ongoing management of their Office 365 cloud platforms.

IT Training

Become skilled in IT Fundamentals

We will train your entire team to become more productive and secure while using work devices which in turn provides your business with higher security and lesser risk.

Asked Questions

What should I look for in an IT support company?

Most Newcastle IT companies provide a range of services, including Help Desk support, remote support, and on-site support; however, many of our customers tell us that their IT support costs have spiralled out of control and had caused additional disruption with downtime. This means businesses are putting their technology spend into firefighting and not growth. This is why we consider our all-inclusive unlimited IT Support option the best option for businesses.

IT allows businesses to plan ahead and control their IT Spend. The One Point is not just another IT company providing IT support packages and IT services from a Tyne and Wear base. What makes us really stand out is our customer reputation for excellence.

Another great hallmark of a good company is accreditations and trust marks. The One Point has been awarded ISO27001, is a Microsoft Double Gold Partner and is certified with Cyber Essentials Plus accreditations. We are a company trusted by organisations such as the NHS, where we hold approved supplier status.

What does it mean to be a Microsoft Gold Partner?

A Microsoft Gold Partner is a company that has been certified by Microsoft as having superior expertise in delivering Microsoft solutions. To become a Gold Partner, companies must pass a series of rigorous tests on their technical competency and business practices. Additionally, Gold Partners must maintain high levels of customer satisfaction and loyalty.

When you buy products and services from a Gold Partner, you can be assured that you're receiving expertise for the Microsoft technologies your company depends on.

In addition to being recognised as an industry leader in delivering successful business solutions on top of Microsoft technology, a Gold Partner must also have a long-term commitment to invest in training their employees.

Can you help my business become cyber essentials certified?

The most successful businesses are protecting their sensitive data, especially when it comes to cyber-attacks. The Cyber Essentials certification process is designed to ensure that your business has crucial levels of protection in place.

We can help your business achieve Cyber Essentials certification. This will open you to new opportunities with companies that are only permitted to work with organisations with robust security due to their own industry regulations.

Your team will also benefit from learning to make the most of practices vital to staying safe in the office or off-site. This prevents mistakes that can lead to devastating ransomware attacks.

What is better for an SMB, Managed IT Support or an in-house team?

We firmly believe our unlimited and all-inclusive managed IT Support is more suitable for a small business. The main reason is that it will help the SMB to focus on other essential areas of their businesses without having to waste time on setting up and maintaining their IT infrastructure.

Businesses currently face an environment of increased dependence on business communication technology as well as an increase in cybercrime threats.

With so much to manage, so much at stake, and so much complexity, most businesses find it challenging to meet the demands of maintaining effective IT Systems. This is why The One Point offers all-inclusive, fixed-cost and unlimited IT Support for today's business needs.

Managed IT gives your business access to exclusive intelligent services and offerings plus saves time and money by using external resources with high-value skill set. We offer a low average call time to a team with broad experience and training in an extensive range of business sectors and IT Support needs. Heping you manage your technology effectively for your business requirements. We are fully managed and highly flexible. This means less downtime and, most importantly, higher cost saving for your business.