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the easy way

VoIP Headset

is your team spread across multiple sites? 

Does contacting your business frustrate your customers?

does technology make managing teams harder?

Delight customers

with how easy you are to contact.

Unite teams

across all departments and sites.

Internet based
Call Centres

A VoIP call centre solution enables businesses to manage and monitor calls through their phone system. Calls can be made through a softphone or computer, and companies can manage their VoIP phone system through a web-based interface. This type of system is beneficial for businesses that want to manage their calls and communications through one platform.

A VoIP call centre solution enables businesses to manage and monitor calls through their phone system. Calls can be made through a softphone or computer, and companies can manage their VoIP phone system through a web-based interface. This type of system is beneficial for businesses that want to manage their calls and communications through one platform.

Easily manage calls
Use our simple web-based interface.
At the office or on the go
The ability to make and receive calls through a softphone or computer.
Call recording
Great for fact-checking and training.
All standard features
Make calls and send faxes.
Contacts at your fingertips
The ability to manage contacts and groups.
Unite teams
Everyone on one network, even if they work at different sites

VoIP call centre solutions can help businesses in several ways. It allows users to make and receive calls through their existing VoIP phone system. It also enables them to monitor and record all incoming and outgoing calls, which is helpful when dealing with compliance regulations. Since all communications are done through one platform, it's easy for companies to monitor the effectiveness of their communication and make necessary changes with one set of numbers or statistics.

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Frequently
Asked Questions

What should you look for in a call centre solution? 

The key features are the quality of calls, their cost, and how easy it is to use. Key features should include:

- Call quality: Ensure that the call is clear and can be transferred without any problems.

- Cost: You'll need to ensure that you can get a competitive price from your call centre. If it's too expensive, you might spend more money on calls than if you were using a standard phone system. If the call centre is too costly, you'll find it's a waste of money since businesses could get better rates elsewhere.

- Ease of use: Your VoIP call centre should be easy to work with and understand. You don't want to constantly ask your provider how to use their product—that would defeat the point. Customer service is important too, and so is the ability to quickly manage to resolve any IT issues causing your VoIP issues. And at The One Point, we can offer one complete service. So you're not dealing with companies who are passing the buck.

What do I need to consider before planning a call centre solution?

Primarily, you want to look at the quality and reliability of the call centre. Phone calls should be filtered, recorded and monitored smoothly and successfully. You should then ask about other features or benefits such as faxing, texting, market research, etc. Your call centre offers so you can explore those possibilities.  

You should also consider your team size and future plans because you should make sure the call centre you choose can scale as your business grows.

My business has multiple sites; where should my VoIP call centre be located?

You may be wondering how to plan your call centre if you have multiple locations from where your business operates.

An increasing number of call centres now allow sites across all business locations. This means you don't have to just consider your HQ when planning your call centre so that it can accommodate multiple locations. This is also relevant if you have employees who are remote or mobile workers but can still take calls on the go.

A VoIP call centre should also be located in a place with good internet connectivity. This will ensure that calls are made and received without any problems. In addition, the call centre should be located in a place where the cost of doing business is low. This will help keep your costs down and ensure that you can provide your customers with a competitive price.

Intelligent routing is also necessary when choosing where to locate your call centre. This means the system should be able to distribute incoming calls according to agents' resource availability and skills. Intelligent routing will be essential for businesses if you have multiple agents across different time zones.