IT Support

Fixed price, and all inclusive.

Fixed price, unlimited IT Support with inclusive anti-virus, security and remote monitoring.
Microsoft Gold Partner Logo
IT Support
Fixed Price and All Inclusive
Fast, Friendly Support
Highly-Skilled Engineers
Cyber Security Experts
Microsoft Specialists
Free Anti-Virus
Free Cloud Backups
Remote Monitoring
Tailored Provisioning
Tailored Provisioning

The importance
of Security

Your risk isn't just from external hackers who want to break into your system. Threats also come from employees within the office or out on customer-facing jobs using careless and bad habits with confidential information. You need to invest in quality IT Support and Security to minimise risk. It seems like a big ask, but there are many things that you can do to help your IT support and security team.

Below are all the reasons why The One Point IT Support services are a class above the rest.

Unlimited Helpdesk Support

Take control of your IT Support spend
All the Help Desk expertise you need for one fixed price.

Site Visits Included

No fuss from us if you need in-person support
We don't charge extra if your problem requires a site visit.

Cloud Storage

Included, at no extra charge
We take care of everything from support and maintenance to data storage.
"Helped us build a long-term technology strategy"

Paul Rice, MD, Hugh Rice

"No request is too much hassle"

Nicki Shipley, Managing Partner, Smailes Goldie Group

Tailored Provisioning

Consistency across all your devices
We will get you set up and keep you updated with everything every device needs.

Microsoft Specialists

Microsoft Gold Partner Logo
As Microsft Gold Partners we can help with anything.

Cyber Security Experts

Don't be the easy payday cybercriminals are searching for
Our help empowers your whole team with the knowledge to prevent cybercrime. Plus, our support if you still get targeted.

Remote Monitoring

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Fixed and patched before issues become downtime

We deploy software and run regular scans to ensure you're patched, secure and up to date.

IT Training

Become skilled in IT Fundamentals

We will train your entire team to become more productive and secure while using work devices which in turn provides your business with higher security and lesser risk.

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Frequently
Asked Questions

What should I look for in an IT support company?

When looking for an IT support company, it's essential to consider the services they offer. Most companies provide a range of services, including help desk support, remote support, and on-site support. It's also important to consider the company's size, as some companies are small while others have large global networks.

Another factor to consider is the company's reputation. You want to be sure you're working with a reputable and trustworthy organisation. A great way to do this is to see case studies and testimonials from previous projects.

Another great hallmark of a good company is accreditations and trust marks. The One Point has been awarded ISO27001, is a Microsoft Double Gold Partner and is certified with Cyber Essentials Plus accreditations. We are a company trusted by organisations such as the NHS, where we hold approved supplier status.

Can you help my business become cyber essentials certified?

The most successful businesses are protecting their sensitive data, especially when it comes to cyber-attacks. The Cyber Essentials certification process is designed to ensure that your business has crucial levels of protection in place.

We can help your business achieve Cyber Essentials certification. This will open you to new opportunities with companies that are only permitted to work with organisations with robust security due to their own industry regulations.

Your team will also benefit from learning to make the most of practices vital to staying safe in the office or off-site. This prevents mistakes that can lead to devastating ransomware attacks.

What does it mean to be a Microsoft Gold Partner?

A Microsoft Gold Partner is a company that has been certified by Microsoft as having superior expertise in delivering Microsoft solutions. To become a Gold Partner, companies must pass a series of rigorous tests on their technical competency and business practices. Additionally, Gold Partners must maintain high levels of customer satisfaction and loyalty. When you buy products and services from a Gold Partner, you can be assured that you are receiving quality expertise and support on the Microsoft technologies your company depends on.

In addition to being recognised as an industry leader in delivering successful business solutions on top of Microsoft technology, a Gold Partner must also have a long-term commitment to invest in training their employees.

What is better for a small business, managed IT Support or an in house team?

From our point-of-view, out of these two, managed IT Support is more suitable for a small business. The main reason is that it will help the SMB to focus on other important areas of their businesses without having to waste time on setting up and maintaining their IT infrastructure.

The decision to outsource this task should be taken if you cannot find the right skillset in your organisation. This strategy also gives access to exclusive intelligent services and offerings plus saves time and money by using external resources with high-value skill sets. But remember never to choose an option just because it seems cheaper. Other significant factors include managing cybersecurity threats, etc.

At The One Point, we offer a team with experience and training in an extensive range of business types and commonly faced problems. So while an in-house team may be able to solve these trivial matters, our teams' experience means we can do it faster. This means less downtime and, most importantly, higher cost saving for your business.

Finance Options Available

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Is money  holding you back?