AI Solutions For Businesses

Boost productivity, enhance meetings, and work smarter with our AI tools.

Practical AI For Your Business

AI is no longer just a future concept, it's being integrated into modern businesses to provide practical advantage. If you don't embrace AI tools soon, you run the risk of falling behind your competitors. The right artificial intelligence tool can reduce admin time, improve decision-making, and unlock insights from data your business already holds.

We've embraced AI at The One Point already and we understand how tough the decision to choose an AI tool that is right for your business is.

That's why we've put together our top AI tools for business to help you decide.

What Are The Benefits Of Using AI Tools

When choosing whether to adopt AI tools, you might want to know the benefits to your team. The Best Artificial Intelligence tools are secure, easy to roll out, and deliver measurable value quickly.

Some other benefits for your team:

Secure Data

Increase Quality

Easy To Roll Out

Real World Examples Of AI For Business

AI delivers the most value when it is embedded into everyday work. Across departments, teams are using AI to remove friction, speed up decision making, and focus more time on high value tasks.

The examples below share real experiences from users across our customer base, highlighting how AI is making a measurable difference in their roles and day to day operations.

“AI has transformed how we plan and manage operations. We now spot bottlenecks instantly, adjust resources in real time, and make confident decisions faster. It has taken us from reactive to proactive.”

David

Operations Manager

“AI tools for data analysis have changed how we report and forecast. We spend less time building reports and more time understanding them, with clearer insights and faster month end close.”

Susie

Finance Manager

“AI gives our team instant access to the right answers while we speak to customers. Resolutions are quicker, service is more consistent, and the team feels far more confident.”

Stuart

Customer Support Team Lead

“AI has reduced repeat questions and sped up ticket resolution. Engineers find solutions faster, users get help sooner, and the service desk runs far more efficiently.”

Jacob

IT Service Desk Manager

Microsoft CoPilot: AI Tools For The Modern Business

Microsoft Copilot brings powerful, secure AI directly into Microsoft 365, helping teams work faster, smarter, and with greater confidence. Unlike standalone AI tools, Copilot is embedded inside the applications your business already relies on every day, including Word, Excel, PowerPoint, Outlook, and Teams.

This means AI works in context, using your organisation’s own data, permissions, and security controls to deliver relevant, actionable support.

Copilot is designed to support real work, not replace people. It acts as an intelligent assistant that helps employees draft content, analyse information, summarise conversations, and automate repetitive tasks, allowing them to focus on higher‑value work.

Key Benefits:

AI Readiness Assessments

Our team will support you with AI

We can ensure your files and permissions are set to help you make the most out of AI tools.

"Friendly, knowledgeable and professional"

MD, Ian Bland, PDS

"Customer service is excellent"

Director of Finance & Operations, Rollits LLP

Learning Tools

AI Courses on Digital Dojo

Train your team to make the most out of AI using our FREE Digital Dojo portal.

Meeting Insights: AI-Powered Meeting Assistant

Every meeting. Every detail. One place.

Meeting Insights uses voice technology and generative AI to capture, analyse and organise every Microsoft Teams meeting. It ensures no insight is lost, even when you’re not in the room.

Features that Transform Your Meetings:

Meeting Insights x Hako Machines

We have worked with Hako Machines to deliver them a fully stacked tech operation inclusive of AI integration. They make use of AI across their departments ensuring that meetings run seamlessly and transcripts are shared in post. Sylvie Giangolini, MD of Hako Cleaning Equipment, took part in a podcast for We Are Wakefield and gave us a shoutout discussing how we have revolutionised their operations.

“We appointed The One Point as our IT Supplier, they have revolutionised the way that we work. Bringing in AI to my business, that was very scary but we have embraced it. They’ve been great!”

Sylvie Giangolini
Managing Director, Hako

AI Solutions For Telecoms

Smarter conversations, less manual effort

AI Agents bring intelligence directly into your telecoms platform, allowing your phone system to do far more than simply ring. Integrated into modern cloud telephony, AI Agents can automatically handle calls and messages across voice and digital channels, improving responsiveness while reducing pressure on your teams.

These agents understand caller intent, answer common questions, route calls accurately, and complete simple actions before seamlessly handing over to a human when needed, with full conversation context preserved. The result is faster resolution, better customer experiences, and more efficient use of internal resources.

Key benefits of AI Agents in telecoms

Faster Response Times

Calls are answered immediately, with common queries handled automatically.

Reduced Pressure On Teams

AI Agents manage routine enquiries, freeing staff to focus on higher‑value conversations.

24/7 Call Coverage

Ensure customers can reach your business at any time, without additional staffing.

Smarter Call Routing

Calls are directed based on intent, not menus, improving first‑time resolution.

Actionable Insights From Conversations

Every interaction generates data that can be used to improve service, staffing, and decision making.

Consistent, Professional Caller Experience

AI Agents deliver the same high‑quality, on‑brand responses, ensuring customers receive a clear and professional experience regardless.

AI Apps For Field Agents

Developing Better Engineer Management

AI Field is a web‑based field management solution designed to help businesses plan, schedule, and manage engineers more effectively.

Key Features Include:

By integrating AI Field into operations customers have benefitted from improved coordination between office and field teams, better visibility of workloads and resources, and increased productivity through real‑time updates and notifications.

AI Field streamlines day‑to‑day operations by centralising information, reducing manual processes, and supporting engineers with access to critical data wherever they are.

Product Created In Collaboration With

AI Apps For Homecare

Delivering Better Care With AI

AI Homecare is a purpose‑built homecare and domiciliary care platform designed to help providers coordinate, deliver, and review care more efficiently. It brings together care planning, scheduling and rostering, eMAR, payroll, monitoring, and compliance into a single central system, accessible both in the office and in the field.

Key Features Include:

Drag and drop scheduling and rostering
Digital care plans and eMAR
Payroll, invoicing, and mileage management
Real-time monitoring and mobile access for carers
Auditing, compliance reporting, and KPIs

The benefits are reduced paperwork, improved visibility across care delivery, stronger compliance, and better decision making through real‑time data and reporting. AI Homecare helps providers spend less time on administration and more time delivering safe, high‑quality care.

Product Created In Collaboration With

Frequently Asked Questions

Is our data safe when using AI tools?

Yes, when using business‑grade AI tools, your data can be secure. Enterprise AI solutions such as Microsoft Copilot are built with enterprise‑grade security, GDPR compliance, and permission‑based access, ensuring your business data stays within your environment and is not used to train public AI models. Choosing the right AI solution is critical to keeping business data safe.

What type of AI is good for business?

The best type of AI for business is practical, applied AI that integrates into existing systems. This includes AI automation tools, AI tools for data analysis, AI communication and knowledge management, and AI agents for customer interactions. These tools deliver real productivity gains without disrupting how teams work.

What can I use AI for in my business?

Businesses use AI to automate repetitive tasks, analyse data, improve customer service, support decision making, and streamline communications. Common uses include email summarisation, report writing, data insights, call handling, meeting summaries, and workflow automation. AI helps businesses save time, reduce costs, and work more efficiently.

Which AI tool is best for business?

There is no single best AI tool for every business. The best AI tool depends on your goals. For productivity and collaboration, Microsoft Copilot is ideal. For communications, AI Agents for telecoms work well. For operations and reporting, AI tools for data analysis and automation deliver strong results. The key is choosing AI tools designed specifically for business use.

What do businesses use AI for?

Businesses use AI for process automation, customer support, data analysis, knowledge management, voice and chat interactions, and decision support. AI is commonly used to reduce admin workload, improve response times, increase visibility across operations, and enhance customer experience.

What are three types of AI solutions?

The three most common types of AI solutions for businesses are:

AI Automation Solutions – automating tasks and workflows
AI Analytics Solutions – analysing data and generating insights
AI Communication Solutions – handling conversations, calls, and knowledge sharing

These AI solutions help businesses operate faster and more efficiently.

What is meant by an AI Solution?

An AI solution is a business tool that uses artificial intelligence to solve a specific problem or improve a process. This could include automating tasks, analysing data, managing conversations, or supporting decision making. Effective AI solutions are secure, integrated, and designed to deliver measurable business value.