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The results are in and The One Point have been Highly Commended for Business Customer Service at the Mobile News Awards.
The Customer Service Award is an annual accolade given out by Mobile News Awards to recognise excellence in customer service within the mobile communications industry.
Winners are chosen based on their commitment to providing outstanding service to their customer with criteria such as:
-Exceptional customer service strategies.
-Innovative solutions to customer queries and complaints.
-Real examples of how customers have benefited from the quality service.
-Evidence of employee training and development initiatives.
This year's awards were presented at a gala black-tie dinner dance on March 16th at the Westminister Bridge Park Plaza Hotel attended by our CEO and Founder Martin Lauer and our CSO Nathan Greenfield.
The dedicated team behind The One Point takes a proactive approach to keeping customer satisfaction levels high and seeks feedback to continue delivering a service that continues to delight the businesses and organisations we work with.
We are honored to be recognised as a finalist for demonstrating excellence in customer service and then to b commended too. We are also no strangers to recognition for exhibiting excellence in this area.
In 2020 we collected the Mobile News Awards winning trophy when our customer service was acknowledged as best in the industry.
We later then went on to be finalists for the 2020 Keeping Britain Working Award and then win the 2021 HDM Customer Focus Award.
Additionally, we won the O2 Directors Choice Partner of the Year Award in 2022 partly for exemplary customer service.