Unite Your Team, The Easy Way

Call centre solutions, including integrations with Microsoft Teams and Webex, provide a unified communication platform that streamlines customer interactions, enhances collaboration across teams, and enables efficient call handling, reporting, and support

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Internet Based Call Centres

A VoIP call centre solution enables businesses to manage and monitor calls through their phone system. Calls can be made through a softphone or computer, and companies can manage their VoIP phone system through a web-based interface. This type of system is beneficial for businesses that want to manage their calls and communications through one platform.

Helping Your Operations

VoIP call centre solutions can help businesses in several ways. It allows users to make and receive calls through their existing VoIP phone system. It also enables them to monitor and record all incoming and outgoing calls, which is helpful when dealing with compliance regulations. Since all communications are done through one platform, it’s easy for companies to monitor the effectiveness of their communication and make necessary changes with one set of numbers or statistics.

Why Choose Our VoIP Call Centre Solutions?

Internet-Based Flexibility

Operate your call centre from anywhere using softphones or computers, providing flexibility for remote or hybrid work models.

User-Friendly Web Interface

Manage and monitor calls effortlessly through our intuitive web-based platform, streamlining operations and reducing training time.

Comprehensive Call Management

Features include call recording for quality assurance and training, contact and group management, and standard functionalities like faxing.

Unified Team Communication

Connect teams across multiple locations on a single network, promoting collaboration and consistency in customer interactions.

Benefits of partnering with The One Point

Elevate your organisation’s communication capabilities with The One Point’s VoIP Call Centre Solutions.

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Enhance your productivity with a call solution bespoke to your operations.

Contact us to schedule a consultation and discover how we can support your business’s growth and customer engagement strategies.

Frequently Asked Questions

What should you look for in a call centre solution?

The key features are the quality of calls, their cost, and how easy it is to use. Key features should include:

– Call quality: Ensure that the call is clear and can be transferred without any problems.

– Cost: You’ll need to ensure that you can get a competitive price from your call centre. If it’s too expensive, you might spend more money on calls than if you were using a standard phone system. If the call centre is too costly, you’ll find it’s a waste of money since businesses could get better rates elsewhere.

– Ease of use: Your VoIP call centre should be easy to work with and understand. You don’t want to constantly ask your provider how to use their product—that would defeat the point. Customer service is important too, and so is the ability to quickly manage to resolve any IT issues causing your VoIP issues. And at The One Point, we can offer one complete service. So you’re not dealing with companies who are passing the buck.

What do I need to consider before planning a call centre solution?

Primarily, you want to look at the quality and reliability of the call centre. Phone calls should be filtered, recorded and monitored smoothly and successfully. You should then ask about other features or benefits such as faxing, texting, market research, etc. Your call centre offers so you can explore those possibilities.
You should also consider your team size and future plans because you should make sure the call centre you choose can scale as your business grows.

My business has multiple sites; where should my VoIP call centre be located?

You may be wondering how to plan your call centre if you have multiple locations from where your business operates.
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An increasing number of call centres now allow sites across all business locations. This means you don’t have to just consider your HQ when planning your call centre so that it can accommodate multiple locations. This is also relevant if you have employees who are remote or mobile workers but can still take calls on the go.

A VoIP call centre should also be located in a place with good internet connectivity. This will ensure that calls are made and received without any problems. In addition, the call centre should be located in a place where the cost of doing business is low. This will help keep your costs down and ensure that you can provide your customers with a competitive price.

Intelligent routing is also necessary when choosing where to locate your call centre. This means the system should be able to distribute incoming calls according to agents’ resource availability and skills. Intelligent routing will be essential for businesses if you have multiple agents across different time zones.