TOP Self-Regulate Mobile Division to Protect Customers

Company News
January 9, 2012
People at desk

The One Point has published its own Code of Conduct in a step to disassociate itself from misselling operations popping up throughout the UK. The code has been written as a pledge to The One Point customers. It outlines how they should be treated and managed from mobile contract inception and throughout the lifetime of their agreement with their chosen network. Steps like these from The One Point clearly demonstrate why The One Point won the UK Mobile Dealer of the Year last June. The One Point was highly praised for the company's ethical and value approach towards customers in a rapidly changing market.

Alison Ellis, Director of the Mobile Division said; "Customers are easily confused about deals, there are so many options available on the market - so many tariffs, handsets and packages. We believe in recommending the right package - not the one that might make a short-term 'buck'. We genuinely believe that a customer will remain loyal if they are treated well."

"By introducing our own code of conduct, we are making a pledge to our customers, new and existing. They know what they should expect and evaluate us against these pledges."

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