Locking Down Privacy: Protecting Your Personal Data in Online Professional sessions.

Tech Blog
Cyber Security
January 19, 2024
Top tips on data security when using Teleservices

With technological developments, digital versions of appointments with doctors, lawyers, bankers, accountants, insurance brokers and sales agents are becoming a convenient alternative to traditional appointments. Digital appointments allow trained professionals to see more clients and communicate more efficiently and are a cheaper alternative for service providers. However, while digital appointments offer quick and easy access to professional services, they pose potential risks from cybercriminals seeking to exploit vulnerabilities. Businesses must adopt robust strategies to safeguard sensitive information during remote interactions.

Here are some essential tips to safeguard your data:

Keeping your device up to date

Ensure the device you connect to teleservices is regularly updated with the latest security patches. This applies not only to the application but also to all the other apps on your device. Each app is a potential entry point for cybercriminals, who may use these to access sensitive data. 

Enterprise-level authentication protocols

Enhance user authentication by implementing enterprise-level protocols. Utilise single sign-on (SSO) solutions and integrate teleservice platforms with existing identity and access management systems. This ensures a unified and secure authentication process for all users within the business ecosystem. 

Connect with a secure network. 

Avoid using public wi-fi connections for teleservices, as these networks can expose your activities to potential eavesdroppers. When connecting from home, set up a strong password for your router. Default router passwords are often public knowledge or easy for cybercriminals to guess. For an extra layer of security, consider connecting to a virtual private network (VPN) that encrypts your web traffic and safeguards your information from unauthorised access. 

Be mindful of teleservice permissions. 

Review and ensure you understand the permissions requested by the application on your device. Only grant necessary permissions for the app to function and be cautious about applications requesting access to unrelated features or sensitive information. 

Verify the legitimacy of teleservices.

Before engaging with a professional service provider:

  1. Verify the legitimacy and credentials of the service.
  2. Use reputable and well-known platforms that prioritise user privacy and adhere to security standards.
  3. Avoid clicking on suspicious links or responding to unsolicited service offers to prevent falling victim to phishing scams. 

Monitor your accounts regularly.

Keep a close eye on your accounts and associated emails for unusual activities or unauthorised access. If your service provides activity logs or notifications, enable these features to stay informed about account usage. Promptly report suspicious activities to the service provider and update passwords if necessary. 

Vendor Due Diligence

Conduct thorough due diligence before selecting a provider if your business relies on third-party vendors. Ensure the vendor follows industry best practices, has a solid security track record, and aligns with your business’s security and privacy standards.

By following these precautions, you can enhance the security of your information during teleservice sessions. Organisations can create a teleservice environment that meets regulatory requirements and instils confidence in users and stakeholders regarding the confidentiality and integrity of data. Proactive security practices are essential for the success and sustainability of professional services in the business domain. 

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