Improve your customer relationships as well as productivity, efficiency and communication within your organisation. The development of a truly bespoke App can bring major benefits and The One Point is able to develop for customers on both Android and IoS devices.
Not only can an App help improve your organisation’s engagement with customers, but it can also help you gather key information on them, such as how they use your services and products. Apps can provide general info, prices, booking forms, search features, user accounts, messages, loyalty rewards, news feeds, and much more for customers.
Stay in touch regularly with customers by using push notifications to remind them of offers such as special sales and promotions, or for future appointments. Alternatively, keep them informed of how you have been looking after them with tailored messages. Build your customer loyalty by having continued communication with them.
Use Apps to establish a dialogue between your top management, middle management, and the operational level across a number of locations, ensuring employees receive information that's important to them and their jobs, such as location based or department-specific news.
Bring control of your organisation to the fingertips of your employees with an app for internal use. Connect multiple locations such as retail stores with warehousing to check stock levels and order products, or keep track of the deliveries made by your drivers and locate them at speed.
Have greater visibility across your workforce and its productivity, such as tracking time worked for those out in the field or using GPS to support delivery drivers with the quickest routes to destinations. Also, gather information from those out on the road which us useful to you, such as text, pictures, barcode scanning, e-signatures and GPS.
At The One Point we take great pride in our extraordinary level of customer service and satisfaction. We are always prepared to go the extra mile for every customer to save them money, time and become more profitable through technology. Our priority is always to delight customers with our expertise and our passion.
We know a speedy response to each and every technical issue – no matter how big or small - is key to our customers. As such we pride ourselves on our response times – getting the job done with an average response time under 1 hour. Our Technical Support Desk is manned 24 hours by a team of qualified, full-time employees, whilst our mobile field engineers are equipped to attend your premises.
The One Point is trusted as accredited partners by the biggest names in IT Services & Support, Voice & Data Communications and Digital Services. These include Microsoft, Sage, Dell, IBM, 02, BT, KCOM, NEC, Ofcom. We are an approved supplier to the NHS and in the top 5% of Microsoft Partners in the UK for IT.
