In today's fast-changing environment, you need to be able to identify areas causing issues or areas for improvement within your business at the click of a finger - there is no room for being uninformed, especially when it we're talking about the performance of your organisation. ERP and CRM software provide you with the answer to this questions immediately, along with real-time important data.
"Customer Relationship Management (CRM) is an approach to managing a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. This information is usually managed in a CRM System, where you can view and gather data surrounding interactions with customers."
"Enterprise Resource Planning (ERP) is a process used by companies to manage and integrate the important parts of their businesses. Many ERP software applications are important to companies because they help them implement resource planning by integrating all of the processes needed to run their companies with a single system. An ERP software system can also integrate planning, purchasing inventory, sales, marketing, finance, human resources, and more."
At The One Point, our CRM and ERP solutions are tailored to fit your business, to sync with your processes and deliver consistency and visibility throughout.
Ensure executives, managers, and employees have access to real-time data to provide a clear picture of what is happening across the organisation - integrating sales, customer service and support.
Automate processes by using key information and data to bring maximum efficiency. Ideal for accurate sales forecasts and pipeline orders as supply chain management details such as stock, purchasing, manufacturing and distribution, sales order processing, online sales, financials, human resources are accounted for.
Gather comprehensive customer data at all times, which is then used to help make your customer relations more efficient, increase sales and improve customer retention.
Want to know how your team responds to customer needs? Our ticketing solutions will show how quickly you respond to each request, linking to client records, activities, revenues and interactions to give you a clear picture of how well you are serving the people you need most.