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In the digital age, technology is continually evolving, and so are the methods cybercriminals use to con innocent users. One such emerging threat is the malicious use of chatbots. Understanding this threat will empower you to protect yourself from falling prey to such scams.
Chatbots are computer programs designed to simulate human conversations. They are used extensively across various sectors, particularly in customer service, where they help users troubleshoot product issues. Some advanced chatbots, powered by artificial intelligence (AI), can perform complex tasks like writing essays or creating art. However, these intelligent bots can also be exploited by cybercriminals for nefarious activities.
When chatbots are not what they seem.
Cybercriminals have found innovative ways to use chatbots to make their phishing websites appear legitimate. For instance, they embed a chatbot into a scam website. When an unsuspecting user clicks a link leading to the site, the chatbot pops up, guiding the user through the process of entering their sensitive information. The interaction with the chatbot adds an element of authenticity to the website, increasing the chances of the user falling for the scam.
Another alarming trend is the use of AI chatbots to generate text for phishing emails. A cybercriminal can input a simple command, such as "Write a phishing email that appears to come from Google." The chatbot then crafts an email that convincingly mimics Google's communication style, tricking the recipient into clicking a malicious link. This way, cybercriminals can leverage AI technology to target unsuspecting users with phishing emails.
Here are some red flags that can help you spot a chatbot scam:
While these trends might seem intimidating, there are several measures you can take to protect yourself:
Staying informed and vigilant is your best defense against chatbot scams. With these tips, you can navigate the digital world safely, without falling victim to these cunning cyber threats.
If you are worried about chat bot scams or any other cyber security issue that may affect your business then please call a member of our team on 01482 420150.