Book a Free IT Security Audit for your business
Samsung has received new reports of the Galaxy Note 7 catching fire and urged device owners to turn their phones off while investigating. The South Korean company said in a regulatory filing Tuesday that it has made a final decision to stop production of the Galaxy Note 7 for the sake of consumer safety.
After complaints of exploding batteries, Samsung recalled 2.5 million phones in September. The phones were replaced with devices that Samsung had assured their customers were safe. However, it is now these replacement phones that are catching fire.
Samsung has said consumers safety remains their top priority. Therefore they have asked all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation occurs. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available".
The problems with the device are considered to be a catastrophic product failure that will seriously damage Samsung's competitive position in the smartphone market. This has come at a crucial time for the technology firm as they had been making a comeback against their rivals.