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We are delighted to announce that we are winners of the Customer Focus Award at this year's Hull Daily Mail Business Awards!
Excellence through adversity was toasted as Hull celebrated its business heroes in a year like no other.‚
The Hull Daily Mail and Hull Live Business Awards celebrate the very best of business across the city and East Yorkshire.
It gives companies of all sizes - from pioneering start-ups to the powerhouses which drive the region's economy - a chance to be recognised and be proud of the work they do.
Across all categories, the award finalists, selected in a year like no other, celebrate those who have shown resilience and determination in the face of adversity. The judges this year had to choose finalists with powerful stories from the region's companies that are set to make 2021 one of the most challenging judging tasks in their two-decade run.
The managed technology provider prides itself on its Single Point of Contact service, understanding the importance of customer experience.
It has countless processes to monitor mood satisfaction and gather feedback from customers, aware they offer the best insights.
Strategies have explicitly been adopted to encourage customer engagement. In contrast, training promotes the development of soft and hard skills. Hence, customers feel supported, and the best service can be provided.
The high-quality, responsive service has been tailored accordingly, offering the support and flexibility to get the best results for their business. Mobile usage reporting has been developed to avoid bill shock, warning of additional spending, leading to high satisfaction levels.
Huge thank you to Hull Daily Mail / Hull Live for hosting a fantastic virtual awards ceremony, and congratulations to all of the other winners and finalists!