O2 says EU roaming charges to stay inclusive

Company News
January 10, 2022
Virgin and O2 logos

We are delighted to announce fantastic news for our business mobile customers revealed in a press release by Virgin Media O2.

The network have confirmed that roaming fees in the EU will be staying inclusive. This news means that while the other major networks charge their customers for using their data, minutes and text, O2 customers will not incur additional fees in Europe zones.

At The One Point, we think this is fantastic for customers and comes just at the right time as the public begin to gain confidence in their future travel plans, whether that be for business or a much-needed summer holiday getaway.

As a network, we think this sets apart O2 from its competitors since O2 is the only major network not planning to reintroduce roaming charges in 2022.

So if you are reading this news and wishing to save hundreds from your mobile business bills and roam like at home, get in touch with our team right away; we will help you make the switch.

Call us on 01482 420150.

See below for the O2 and Virgin Mobile press release, comments and highlights.

  • O2 and Virgin Mobile customers will maintain inclusive roaming in Europe, using data, calls and texts just as they would in the UK
  • This decision makes Virgin Media O2 the only one of the four mobile network operators in the UK not to reintroduce roaming charges
  • News comes as travel testing rules are eased sparking a boom in travel bookings from Brits

Virgin Media O2 has today announced it will not be reintroducing roaming fees in Europe, making it the only big four mobile network in the UK not to bring back these charges.

Customers on both O2 and Virgin Mobile will maintain their inclusive roaming in Europe Zones, so they can travel to destinations all over Europe and use their data, calls and texts just as they would in the UK.

This comes as the Government has announced changes to travel testing rules, with airlines and travel operators reporting a sudden bookings boom from Brits eager to get away. The travel trade association, ABTA, also revealed last week that Spain is top of people’s wish list destinations to jet off to this year.

A recent survey carried out by Virgin Media O2 backed up this sentiment, showing that Brits have strong travel intentions in 2022. By this summer the majority (75%) of people surveyed expect to travel abroad – and a majority expect to do so more this year than they did in 2021.

Analysis of daily charge rates from other providers suggests that a family of four going abroad for two weeks could see £100 or more added to their holiday bill when using their phones each day.

Gareth Turpin, Chief Commercial Officer, Mobile, at Virgin Media O2, said:

“We’re starting the year by giving our customers some certainty: we will not be reintroducing roaming fees in Europe for customers on O2 or Virgin Mobile.

“Unlike all the other major mobile networks who are bringing back roaming fees, we will not be following suit. With many Brits now looking to plan a trip abroad, we’ve got our customers covered and extra roaming charges will be one less thing to worry about.”

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