Dedicated and tailored IT, telecoms, mobile and digital services support tailored to meet the day to day needs of your organisation. The One Point offers a number of support packages in which you’ll benefit from our industry leading expertise.
The One Plan is our dedicated all-inclusive IT and technology support cover solution, giving you complete peace of mind that you have our industry leading expertise on hand as an when needed, at a fixed cost.
Our out-of-hours support packages are used by organisations who simply can’t afford any downtime, such as the NHS and large retailers. No matter what time, day or night and even Christmas Day, you can have expertise at hand.
In need of technical support now? Call 01482 420150 now or email help@theonepoint.co.uk and our responsive team will make sure your request for help is immediately logged and progressed. Our Single Point Of Contact (SPOC) support team has a track record of response times under an hour.
We know many organisations need bespoke packages of support and commitment from their technology, telecoms, mobile and digital suppliers, and we are therefore happy to write specifically tailored Service Level Agreements which meet the needs of your organisation at all times.
By turning to The One Point you are guaranteed the very best support as we continually invest in training our teams and securing industry leading accreditations to ensure we are experts in what we do, delivering all an internal department can at a fraction of the cost, and with a far greater depth of knowledge and current thinking.
Forget the frustration of having multiple providers of technology at your business and have just a single point of contact (SPOC) along with a dedicated team to meet all of your needs and bring greater efficiency to your business. Bespoke solutions dedicated to ensuring the most efficient running of your business.
No matter what time the technology problem and no matter what the issue, our award-winning customer service, technical support and engineering teams provide full network management to remote backup and disaster recovery.
We continually invest in training our teams and securing industry leading accreditations to ensure we are experts in what we do, providing our customers with very best service levels and advice, delivering all the services of an internal IT department at a fraction of the cost, and with a far greater depth of knowledge and current thinking.
Microsoft, Apple, Sage, Dell, IBM, 02, BT, KCOM, NEC, and Ofcom are all amongst the leading technology companies and organisations to have accredited our work as suppliers, giving our customers the assurance that our services meet the highest of standards.
At The One Point we take great pride in our extraordinary level of customer service and satisfaction. We are always prepared to go the extra mile for every customer to save them money, time and become more profitable through technology. Our priority is always to delight customers with our expertise and our passion.
We know a speedy response to each and every technical issue – no matter how big or small - is key to our customers. As such we pride ourselves on our response times – getting the job done with an average response time under 1 hour. Our Technical Support Desk is manned 24 hours by a team of qualified, full-time employees, whilst our mobile field engineers are equipped to attend your premises.
The One Point is trusted as accredited partners by the biggest names in IT Services & Support, Voice & Data Communications and Digital Services. These include Microsoft, Sage, Dell, IBM, 02, BT, KCOM, NEC, Ofcom. We are an approved supplier to the NHS and in the top 5% of Microsoft Partners in the UK for IT.
Call us today on 01482 420150 to discuss the technological support needs of your organisation.
