Automate processes by using key information and data to bring maximum efficiency. Ideal for accurate sales forecasts and pipeline orders as supply chain management details such as stock, purchasing, manufacturing and distribution, sales order processing, online sales, financials, human resources are accounted for.
Real-time information on how you’re responding to customer needs
Want to know how your team responds to customer needs? Our ticketing solutions will show how quickly you respond to each request, linking to client records, activities, revenues and interactions to give you a clear picture of how well you are serving the people you need most.
At The One Point we take great pride in our extraordinary level of customer service and satisfaction. We are always prepared to go the extra mile for every customer to save them money, time and become more profitable through technology. Our priority is always to delight customers with our expertise and our passion.
We know a speedy response to each and every technical issue – no matter how big or small - is key to our customers. As such we pride ourselves on our response times – getting the job done with an average response time under 1 hour. Our Technical Support Desk is manned 24 hours by a team of qualified, full-time employees, whilst our mobile field engineers are equipped to attend your premises.
The One Point is trusted as accredited partners by the biggest names in IT Services & Support, Voice & Data Communications and Digital Services. These include Microsoft, Sage, Dell, IBM, 02, BT, KCOM, NEC, Ofcom. We are an approved supplier to the NHS and in the top 5% of Microsoft Partners in the UK for IT.
Need constant visibility of your performance and processes? From anywhere, on anything?