If you are a small business, you may benefit from an easy method of communicating with customers and vice versa. Choosing a telephone system that your business can depend upon can be a tricky affair. The hassle is definitely something you could do without.
When it comes down to it, you are faced with two options;
1. A traditional telephone system.
2. Voice over Internet Protocol (VoIP).
VoIP uses the internet to transfer your voice to the recipient as data. Ultimately, you must choose the most appropriate system for your business.
Using a traditional telephone system requires a phone switch, a cupboard full of phone lines, and the hardware it needs to operate. A technical support person would have to maintain the phone lines, fix the switch, and offer support when the hardware went wrong.
Not only can it be expensive for the upkeep of traditional phone systems, but they are also slow and difficult to fix. Systems could be down for quite a while before an engineer can fix them.
However, with VoIP, the phone becomes the switch. The providers' network will transmit voice data across the internet, thus eliminating the switch entirely.
Not only would this save you valuable office space, but it gives you a host of features and assets which can be tricky to access using a traditional telephone system. For example, making calls from your PC or laptop and forwarding calls to your mobile phone. Features like these can be easy to add to a VoIP system.
Phone systems of yesteryear are supported by older companies built around legacy phone systems that are anywhere between 30 and 50 years old. This can make it harder for your telephone system to respond to the needs of your business.
VoIP vendors are next-generation service providers, Using the most up-to-date systems as their foundations. They are more flexible providers and more suited to the ever-changing and evolving market, especially regarding technology, affording you a more significant advantage.
VoIP providers often have internet-based customer support on top of over-the-phone help. Using VoIP can eliminate the need for technicians to visit and significantly reduce any problem-solving delays. Customers generally rate the speed and ease of setting up VoIP for their businesses. Another aspect that is highly praised is the quality of service compared to the norm regarding traditional telephone system companies. With a capable network and an experienced provider, it can be as straightforward as plugging an Ethernet cable into your VoIP phone.
Struggling with call forwarding and forgetting passwords to access work voicemail remotely are both things that get a lot easier using a VoIP system.
Traditional telecom providers offer these features. However, they are often tricky to use or tedious to set up. VoIP technology can integrate with systems you and your employees are already using. Management portals customisable to your business offer a simplified interface to administer your communication needs.
Call forwarding is a much simpler process. Integrated find-me, follow-me feature allows your employees to receive incoming calls at different locations and on different phones.
Some employers have found it to be more efficient to train a few employees to use the administrator features and then to have them provide instruction to the rest of the staff.
With modern functionality, simple and easy-to-use features with enhanced customer support, VoIP is especially suited to the needs of small businesses. VoIP systems are flexible enough to respond to the dynamic nature of your small business. Utilising VoIP will serve to bolster your communications and productivity in tandem with the systems you and your company already use.