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Testimonials Don't Just Take Our Word For It

Customer Testimonials

At The One Point, we have always taken great pride in our extraordinary level of customer service and satisfaction.We have always gone the extra mile with every customer we have in order to save them money, save time and even make more money through innovative marketing and new technology. You can read the thoughts of some of our other happy customers below:

 

"The service we have received regarding the installation of our telephone system by Darren and the team at The One Point has been excellent. The after sales care has been second to none, with rapid response times and great service. A personable group of people and we look forward to a long and productive working relationship with them."

- Mags Carty - Global Energy Credits Ltd

 

"We joined The One Point 2 years ago & I can honestly say that we have never looked back"

- Scott Lloyd - David Lloyd & Son

 

"What a pleasure it has been to work with The One Point. As a new business it was important that we had the complete package for all our communications. The intergrated approach which your team has delivered allows a business such as mine to move forward with their business plan rather than focusing their to IT issues. I know our website, telecommunications and IT are all in safe hands and everyone at the One Point has been helpful, efficient and supportive as we take our first steps with the new venture.

Thank you for all your support

- Karen Hodgson - Minstergate Marketing

 

"The Swift Group has dealt with the One Point for over two years. They have managed two changes of network for us, replacement of all of our phone hardware and a move from traditional phones onto Blackberries. Throughout this time Alison and David have really taken away the hassle of dealing directly with the big networks and it has been a pleasure to deal with them. I wouldn't hesitate to recommend them to anyone."

- Jim Bolton - Project Engineer

 

"The One Point has been Havelock Academy's mobile telephone provider for 3 years. We originally selected this company on the basis of the advice and expertise they were able to offer, which resulted in the provision of a cost effect mobile telephone service.

In the period since, we have always found The One Point and their staff to be highly approachable and efficient in dealing with any issues raised. The One Point has delivered a personal service with names contacts and has been very proactive in their dealings with us, in anticipating and identifying solutions to any issues that may arise, and they have taken a genuine interest in the Academy's development.

The Academy was pleased to renew it's mobile telephone contracts through The One Point late last year, and has referred them on to two other Academies in the recent past.”

- Mark Ibbertson- Finance Director

 

"The One Point provide various services to Gosschalks and have done for over 2 years now. They have already saved us over £14,000 as a direct result of their product knowledge and expertise. I recommend them highly.”

- Steve Savage - IT & Business Development Manager

 

"The One Point have recently helped us with our mobile and office based communications, being a large organisation it was essential that we dealt with a company that was efficient not only with price in mind but also with aftercare and service. I am pleased to say that The One Point have delivered a solution that has exceeded our expectations and would recommend them"

- Glen Poskitt - Head of Technology

 

"We have recently started using the services of The One Point, they have provided us with a complete communications solution at a number of sites. Moving forward we aim to utilise their new business broadband offering alongside asking them to manage our business mobile contracts. It's nice to see a company that delivers what they promise. The service we have received has far exceeded our expectations and we look forward to working with them on future projects."

- Wayne Anderson, Probe Manager 2009

 

"We have already seen a phenomenal increase of website traffic, not just in terms of quantity, but quality also. We have more students and businesses now using the website to find the information they want, quickly and easily."

- Hull College 2009

 

"they have quite simply revolutionised our media operation since they have been involved at the KC."

- blackandwhites.co.uk, [ View Full Article ]

 

“Just a brief but very genuine thank you for the guidance, support and aftercare your team gave me in transferring my mobiles over.”

- Tony Sturdy, Beverley Pine & Interiors

 

“We received an excellent service from your team and the new phones are saving the company a lot of money. We would not hesitate in recommending The One Point to other people.”

- Richard Johnson, Hardakers Storage, Shipping & Removal

 

"Alison ... She really does go the extra mile to ensure excellent service ... Over the course of the year I calculate we will save £4000 on last years bill. I am very impressed by the service we get from everybody at The One Point."

- Peter Havenhand, IT Manager - Stauff (UK) Limited

 
 

"We changed our lines and calls to The One Point. Savings have been great along with the service. I would recommend them.”

- Neil Jackson - Nuffield Health

 

"We act as a distributor warehouse for The One Point, so it was natural that we would allow The One Point to tender for our telephone system install at our head offices in Slough.  We chose to use The One Point based on price and their solution – in  particular they were also prepared to be flexible on dates and would install exactly when it was convenient for us.  They also offered a high level of customer service both pre and post sale.”

- GK Telecom – Handset Distributor and Fulfilment Partner

 

"Our website created by The One Point has been a resounding success, both enhancing our profile whilst attracting an astonishing number of hits. Also the very kind donation of a PC by Martin Lauer in truly hard times is a brilliant gesture that everyone here really appreciates. We are looking forward to a long and successful association."

- North Ferriby United – Les Hare - Chairman

 

"The One Point redeveloped our website in January 2010 and the site has gone from strength to strength. The number of hits and enquiries we generate from the site has grown significantly and we also receive so many positive comments about the easy navigation and great design. The site has an amazingly easy to use Content Management System which allows us to update the site at the touch of a button. I would recommend the One Point to anyone who wants a first class website at affordable cost."

- The Freedom Centre - Richard Moorhouse - Business Manager

 

"The One Point provided us with a complete solution. We have a dedicated 10 meg leased line for our ticketing and internet services at a fraction of the price quoted by their competitors, we have a new telephone systems alongside a tailor made mobile solution; with the introduction of HULLKR.TV and the new HULLKR.co.uk websites they have helped the club by bringing us up to date with all of our communications."

- Hull KR - Mike Smith – Chief Executive

 

"The relationship with The One Point has been hugely beneficial with the introduction of the new Hull FC website, the text message/sms service, the Hull FC mobile club and more recently Hull FC.TV."

- Hull FC - James Rules – Chief Executive

 

"I think The One Point are fantastic young company for Hull. They are really up with the most innovative ideas and are fantastic at giving other new company a leg up with support and initiatives. I really think that they are going places."

- BP Sirius - Alan Gordon Freeman

 

"They basically saved us money on our mobiles"

- Rixon Matthews Appleyard - Mike Moulton

 

"The One Point have done an excellent job in supplying mobile phones and data dongles for staff and sixth form students. They have also produced a recruitment film for the website and a new Sixth Form website alongside new curriculum brochures. They have spent a lot of time in the academy ensuring that we have received an excellent service also – I would recommend them. We are proud to have them as one of our Corporate Partners.”

- Brian Dixon, Principal

 

"The One Point optimised my website just 4 months ago and has already generated fantastic leads which lead to a very large contract for PDS. I would have no hesitation in recommending The One Point for a website and online marketing.”

"We have worked with The One Point since 2009. We have always found them to be friendly, knowledgeable and professional. Their level of service just gets better and better. We currently have our IT Support, Telephone System, Lines & Calls, Mobiles, Wireless Broadband and CRM system supplied and supported via The One Point. The One Point will also be moving us to Microsoft Office 365 in the near future. I would have no hesitation in recommending The One Point to other organisations.”

- Iain Bland, Managing Director, Paragon Data Services

 

"The One Point implemented their commUNITY hosted PBX telephone system across all 9 of our local offices in December 2012. We are a busy, customer centric organisation making and receiving over 50,000 phone calls per month across 60+ users so it was critical that The One Point’s system was robust as well as feature rich. Since implementing the commUNITY system we have been able to improve customer satisfaction, measure our performance and capacity. The call recording and voicemail-to-email features have been very useful and the Unity Supervisor Application ensures that we never miss a call. We have also saved 40% on our telephony costs, with a return on investment of 7 months. The install took only 2 days, after which we were able to customise the phone system to our exacting needs. The commUNITY system places the control of our call handling in to our own hands. I have no hesitation in recommending the commUNITY hosted PBX.”

- Steven Beercock, Beercock, Wiles & Wick

 

 

Industry Testimonials

 

"The One Point show a very forward-thinking approach .  The Hull Based outfit understand the needs of their customer base and community and put forward solutions to match them.  Overall The One Point show a tight business model, insight into it market and foresight in how it uses publicity to generate interest.”

- UK Best Dealer Winner 2011 – Mobile Industry Awards 2011

 

"The One Point have instilled values into their sales team to make sure all customers are given the correct experience of buying.  This is a revelation and it has been a privilege to see this in action and followed through.  We have a fantastic time working with The One Point."

- Three – Hutchinson Whampoa

 

"The One Point have gone from strength to strength because of its reach into so many areas of business.  The One Point can certainly be described as a ‘one stop shop’ for small to medium business.  Martin has recruited and retained high quality specialist staff to manage these business units so from a  support perspective they are always knowledgeable about their products and keen to assist in any way shape or form"

- GK Telecom – Handset Distributor and Fulfilment Partner

 

"New customers increasing month on month … upgrade connections are consequently increasing as your churn off the network is less than 5%. Your low churn levels and lack of customer complaints confirm that your customer service has to be exemplary. Coupled with your enthusiasm for every staff training opportunity offered by Rim, Orange and T-Mobile confirms your companies commitment to offering the best most up to date information to your customers … Long may your progress continue!

- Peter Liley, - Midland Distribution – on behalf of Orange and T-Mobile

 

"The One Point offer the full complement of network services, The One Point enhances this with its customer service ethos, connecting customers to the right proposition first time and ensuring that they are managed and maintained throughout lifecycle, transcending several contract terms. The One Point has developed its model to encompass the full range of telecommunications services, with this leading to multiple customer engagements resulting in almost non-existent churn and enhanced customer satisfaction.”

- Daisy Distribution – O2 and Vodafone